State Farm® Insurance Agent Cyndi Santiago

"Shoutout to Maria Quintero from Cyndi Santiago State Farm insurance agency. I normally don’t write reviews but I had to stop my world 🌎 to share my experience. Maria was extremely knowledgeable, professional and super friendly. She analyzed my previous insurance policies and went above and beyond at that point. Not only making a smooth transition from my previous carrier to State Farm, but able to cut my rates by half for my truck and motorcycles. That’s right people, HALF!!!!!!. She was the best agent I had ever came across. Hurry everyone, pick up the phone and call her asap. Big up to you Miss Maria Quintero and keep up the great work. You go girl 😊😁😄☺️😊😉☺️😄😊😁😃☺️"

"Very helpful and sociable"

"I've been to many places shopping for what we all call the cheapest rate but at the end of the day you pay for what you get. When I chose to stay with State Farm, I did so for many reasons. I ended paying a bit more for my insurance but have always received the BEST customer service of which they go above and beyond the call of duty. I vow for quality over quantity. Thank you my forever friendly neighbor all in one insurance company, "Like a good neighbor StateFarm is there"."

"In August, my insurance policy with State Farm was canceled without my knowledge due to what I was later told was an internal error. I only discovered the issue when my boyfriend was pulled over and, fortunately, received only a warning for not having proof of insurance. After multiple calls and repeated “let me look into this” responses, I was eventually told the cancellation was their mistake and that it had also triggered a notification to the Florida Department of Highway Safety and Motor Vehicles, which resulted in my license being suspended. I was assured everything would be corrected.

Months later, when I went to renew my vehicle registration, I learned the suspension had never been fixed. Because of this, I couldn’t renew my sticker, which created additional complications for us — especially since we operate commercial vehicles and had been driving unaware that our licenses were showing as suspended due to an insurance company clerical error.

After struggling to reach someone in the office, I finally spoke with Kiera, who did help by uploading the necessary documentation so the DMV could restore my license. I appreciated that assistance and thanked her. However, I also requested a credit or compensation for the months of inconvenience, stress, and the fact that I had been charged for coverage during a period when I was apparently not insured. She assured me she would speak with management and follow up. That follow-up never happened.

Instead, weeks later, I received a payment reminder. I responded to that message explaining that I had not received the promised credit. There was no response. I withheld payment because I felt it was unreasonable to pay until this matter was addressed fairly.

Most recently, I spoke with Delilah, explained the entire situation again, and was promised a return call the following Monday within business hours. Once again, no call came.

What is most frustrating is not just the original error — mistakes happen — but the lack of accountability, follow-through, and communication afterward. This situation caused unnecessary legal risk, significant inconvenience, and ongoing frustration over several months. As a long-time customer, I expected far better service and professionalism.

At this point, I am still waiting for the matter to be fully addressed."

"Miss Delilah there's a wonderful agent you have working for you she's very professional very polite it was a pleasure speaking with her"

"Janelle was very helpful in answering questions and getting my car insurance switched over to a newer car"

"The agent I worked with was extremely cordial very informative, answered all my questions and was such a a breath of fresh air! Even the person who answered the phone to transfer me was such a sweetheart."

"Very very nice people and easy to work with! Plus great rates! Better than expected by far!"

"Worked with me and found a great rate! Exceptional customer service!"

"Gracias Kiara por ser tan profesional y por la amabilidad."

"Adriana Laboy was great she made sure I understood everything she also made sure I got a price that I could afford she has amazing customer service and I would recommend her to anyone who’s looking for insurance."

"Thank u for a great experience, u were knowledgeable and courteous . And made the process unbelievable. I will continue to be a loyal customer to State Farm because of Mrs. Delilah S. Thank you."

"Very personable and professional, best rates in town! Will recommend 👌"

"Maria was the best!"

"Adriana very professional. Outstanding customer service. Thank you Adriana I would highly recommend all my family and friends to you."

"⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Thank kindly for your EXCELLENT CUSTOMER CARE YOUR PROFESSIONALISM IS GREATLY APPRECIATED JANELLE TEAM STATE FARM👍"

"Very helpful and patient!"

"Le agradezco a tiffany por su atención , muy amable y profesional
Felicitaciones por su xcelente trabajo."

"I got health supplemental and had the best experience with Tiffany Rivera, she was very knowledgeable and helpful and made the whole process seamless!"

"Adriana was SO friendly and helpful! Not only was she able to lower my monthly insurance costs, she was able to provide me with so much more coverage as well! I’ll be recommending her to all my friends and family!"

"She was extremely pleasant and helpful. I had several questions and asked her to send me numerous forms and she was happy to help. She a great representative of State Farm!"

"I needed new insurance due to rising costs with my old company with no rise in benefits! I spoke to Cyndi and she got my vehicle covered! Not only am I covered, but the price is much lower than my former policy! Thank you, Cyndi! 10/10 recommend!!!"

"Andriana was very professional and efficient. She made the process very simplistic and made sure I understood the process. This girl is executive material."

"Excellent service. They answered all my questions and concerns."

"Outstanding! The ma’am who helped me did so in a very professional manner and got me what I needed! She was patient and very nice!"