State Farm® Insurance Agent Cyndi Santiago

"Arianna was so helpful and guided me through every aspect of my car insurance . Would definitely recommend her. So friendly!! I Actually enjoyed her. Made it easy for me"

"I called State Farm to ask some questions about my policy, and Janelle was incredibly helpful! She took the time to explain everything clearly and guided me through what my coverage means and what options I have. She was very kind, patient, and understanding throughout the whole conversation. I really appreciated the excellent service!"

"Lo recomiendo un servicio muy profesional."

"Delilah is very friendly, very helpful agent. Good job!👍"

"Janelle was able to assist with knowledge and patience!"

"Kiana is awesome! She went above and beyond to assist me with my insurance needs. Super knowledgeable, patient and genuinely cared about my needs. Highly recommended."

"They were very professional and kind. They are willing to work with you and give the best rates available. Tiffany was great!!! Thank you guys!!!!"

"I want to congratulate Cindy Santiago, the executive manager, for having such an extraordinary employee, Miss Jesley Lopez. Today, March 4, 2026, I called the offices to inquire about some aspects of my policies. Whenever I call State Farm, I receive excellent service, and the young woman who assisted me has extensive knowledge of insurance. So, to the reader of this review, I encourage you to switch all your insurance policies from other companies to the best and only company in all of Florida and the United States. The time to switch is now; don't put off until tomorrow what you can do today."

"Tiffany was absolutely amazing! She helped me get a cheaper insurance rate with State Farm while making sure I was fully covered. She explained everything very clearly and made the whole process simple and stress-free. She was cheerful, friendly, and extremely helpful from start to finish. I would definitely recommend Tiffany to anyone looking for a reliable and knowledgeable insurance agent — she should be your go-to agent!"

"Gabriella was kind, patient & super thorough in providing details on my coverage! Thank you Gabriella!"

"Excelente atención y buen conocimiento acerca de seguro. Kiara nos dio todas las opciones para un mejor servicio."

"Muy amable y agradable"

"Just updating address and adding new services...always awesome customer service!!!!"

"Very helpful and sociable"

"I've been to many places shopping for what we all call the cheapest rate but at the end of the day you pay for what you get. When I chose to stay with State Farm, I did so for many reasons. I ended paying a bit more for my insurance but have always received the BEST customer service of which they go above and beyond the call of duty. I vow for quality over quantity. Thank you my forever friendly neighbor all in one insurance company, "Like a good neighbor StateFarm is there"."

"In August, my insurance policy with State Farm was canceled without my knowledge due to what I was later told was an internal error. I only discovered the issue when my boyfriend was pulled over and, fortunately, received only a warning for not having proof of insurance. After multiple calls and repeated “let me look into this” responses, I was eventually told the cancellation was their mistake and that it had also triggered a notification to the Florida Department of Highway Safety and Motor Vehicles, which resulted in my license being suspended. I was assured everything would be corrected. Months later, when I went to renew my vehicle registration, I learned the suspension had never been fixed. Because of this, I couldn’t renew my sticker, which created additional complications for us — especially since we operate commercial vehicles and had been driving unaware that our licenses were showing as suspended due to an insurance company clerical error. After struggling to reach someone in the office, I finally spoke with Kiera, who did help by uploading the necessary documentation so the DMV could restore my license. I appreciated that assistance and thanked her. However, I also requested a credit or compensation for the months of inconvenience, stress, and the fact that I had been charged for coverage during a period when I was apparently not insured. She assured me she would speak with management and follow up. That follow-up never happened. Instead, weeks later, I received a payment reminder. I responded to that message explaining that I had not received the promised credit. There was no response. I withheld payment because I felt it was unreasonable to pay until this matter was addressed fairly. Most recently, I spoke with Delilah, explained the entire situation again, and was promised a return call the following Monday within business hours. Once again, no call came. What is most frustrating is not just the original error — mistakes happen — but the lack of accountability, follow-through, and communication afterward. This situation caused unnecessary legal risk, significant inconvenience, and ongoing frustration over several months. As a long-time customer, I expected far better service and professionalism. At this point, I am still waiting for the matter to be fully addressed."

"It's always a pleasure working with this office for my insurance needs; from setting up my need coverage to adding another vehicle. The women I've worked with have been phenomenal!! Gabby made the process seamlessly easy and personable! Thank you, Gabby!"

"The service is first class. Gabriela was super patient and helped me with every detail of my policy."

"Excellent servicio, mi asesora fue Maria y tuve un horror de 100 Dolores con respectable mi poliza interior."

"Is always such a pleasure doing business with those insurance agency. Every time I call, I am very well taken care of. Happy costumer here time and time again!"

"The agent I worked with was extremely cordial very informative, answered all my questions and was such a a breath of fresh air! Even the person who answered the phone to transfer me was such a sweetheart."

"Very very nice people and easy to work with! Plus great rates! Better than expected by far!"

"Gracias Kiara por ser tan profesional y por la amabilidad."

"Thank u for a great experience, u were knowledgeable and courteous . And made the process unbelievable. I will continue to be a loyal customer to State Farm because of Mrs. Delilah S. Thank you."

"Very personable and professional, best rates in town! Will recommend 👌"